Privacy Policy

Last updated: February 2026

What This Policy Covers

This privacy policy explains how WinWin collects, uses, stores, and protects your personal information when you use our online casino and sports betting platform. We operate in Ghana and process data according to international standards.

By creating an account, you agree to this policy. If you disagree with how we handle data, don't sign up. You can request a copy of your data or ask us to correct it anytime.

Information We Collect

Registration Information

When you create an account, we collect your full name, date of birth, email address, phone number, and residential address. We need this to create your account, verify you're over 18, and comply with anti-money laundering regulations.

During verification, we collect copies of your Ghana Card, passport, or government ID, plus proof of address. These documents confirm your identity and prevent fraud.

Payment Information

For deposits and withdrawals, we record transaction amounts, dates, payment methods (MTN, Vodafone, AirtelTigo, cards, e-wallets), and transaction IDs. We don't store your mobile money PIN or card CVV. Payment processors handle sensitive data under their own security protocols.

Usage Data

Our systems collect your IP address, device type, operating system, browser, pages viewed, games played, bet amounts, session duration, and timestamps. This helps us improve the platform, fix bugs, and identify security threats.

We use cookies to keep you logged in, remember preferences, and analyze traffic. More details in the Cookies section below.

How We Use Your Information

Account Management

We use your information to create and maintain your account, process deposits and withdrawals, verify identity before payouts, prevent fraud and money laundering, resolve disputes, and enforce our terms.

Communication

We send transactional emails about account activity: deposit confirmations, withdrawal notifications, password resets, verification updates, and security alerts. These are mandatory for security.

With your consent, we send promotional emails about bonuses, new games, and offers. Opt out anytime by clicking unsubscribe. You'll still receive essential transactional emails.

Platform Improvement

We analyze usage data to understand which games are popular, how players navigate the site, where problems occur, and how to optimize for Ghanaian networks. This uses aggregated, anonymized data.

Legal Compliance

We're required by law to collect certain information, verify identities, keep financial records, report suspicious transactions, and cooperate with legal investigations.

Data Security

All communication between your device and our servers is encrypted with SSL/TLS technology. This prevents interception of login credentials, personal information, or payment details during transmission.

Data is stored on secure servers with firewalls, intrusion detection, and restricted access. Only authorized personnel can access personal information under confidentiality agreements.

We never store sensitive payment data like mobile money PINs or card CVVs. Payment processors handle that under PCI DSS standards. We only keep transaction references.

Who We Share Data With

Service Providers

We share limited information with third parties that help us operate: payment processors (MTN, Vodafone, AirtelTigo, card processors), game providers (usually just player ID), hosting services, customer support tools, and fraud prevention services. These companies sign contracts requiring them to protect your data and use it only for services they provide us. They can't sell your information.

Legal Requirements

We may disclose information if required by law, court order, or government investigation; to prevent fraud or crime; to protect our rights; or to enforce terms. We'll only share what's legally required.

No Selling

We don't sell your personal data to advertisers, data brokers, or others. Your information stays with us and necessary service providers.

Your Rights

Access

Request a copy of all personal data we hold. Email [email protected] with "Data Access Request" in the subject. We'll provide information within 30 days.

Correction

If your information is incorrect, update it in account settings. For information you can't change, contact support and we'll make corrections.

Deletion

Request deletion by contacting support. We'll delete what we can, but we're legally required to keep certain records for tax, fraud prevention, and regulatory purposes. Accounts with pending withdrawals, active bonuses, or unresolved disputes can't be deleted until settled.

Marketing Opt-Out

Stop promotional emails by clicking unsubscribe in any marketing message or contacting support. You'll still get essential account emails.

Cookies and Tracking

What Cookies Do

Cookies are small text files stored on your device. We use them to keep you logged in, remember language and currency preferences, track sessions for security, analyze traffic, and prevent fraud.

Types of Cookies

Essential cookies keep the site working: login sessions, security, basic functionality. Without these, you can't use the platform. Analytical cookies help us understand site usage. Marketing cookies track whether you came from an ad or affiliate link. You can block these without affecting functionality.

Managing Cookies

Browser settings let you block or delete cookies. Blocking essential cookies will break the site — you won't be able to log in. Blocking analytical and marketing cookies is fine.

Data Retention

We keep your information as long as your account is active. After closure, we retain data for the legally required period — typically five years for financial records, ID documents, and transaction history. This is legally mandated for tax, anti-money laundering, and dispute resolution.

After the retention period, we permanently delete or anonymize your data. Anonymized data can't be traced back to you.

Children's Privacy

WinWin is only for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover underage account creation, we'll close it immediately and delete data. If you're a parent and believe your child created an account, contact support immediately.

Changes to This Policy

We may update this policy when practices change, laws require it, or we add features. Significant changes will be announced via email or site banner. The "Last updated" date at the top shows when the current version took effect. Continuing to use WinWin after an update means you accept the changes.

Data Breaches

Despite security measures, no system is completely immune. If we experience a breach compromising your information, we'll notify you as soon as possible, explain what data was affected, what we're doing to fix it, and what steps you should take. We'll also notify relevant authorities as required by law.

Contact Us About Privacy

Questions about data handling? Want to exercise your rights? Email [email protected] with "Privacy" in the subject. We'll respond promptly and address any concerns.

Summary

We collect information needed to run an online casino securely and legally. We protect your data with industry-standard security. We don't sell your information. We give you control through access, correction, and deletion rights. We're transparent about what we do and why. This policy is written in plain language because privacy shouldn't require a law degree to understand.