Contact WinWin Ghana Support

How to Reach Us

Questions about deposits, withdrawals, bonuses, or technical issues? The WinWin support team handles everything from account setup to payment problems. We respond in English and solve issues quickly.

Live Chat

Live chat is the fastest option. Log into your account and click the chat icon in the bottom right corner. Connect with a support agent who can help in real-time.

Chat works best for urgent problems: MTN deposit didn't arrive, can't access a game, bonus didn't credit, or withdrawal issues. The agent checks your account while chatting and fixes problems immediately. Available 24 hours daily.

Email Support

For less urgent matters or detailed explanations, email [email protected]. Better for sending screenshots, verification documents, or complex issues needing more than quick chat responses.

We reply to most emails within a few hours. Include your username and clear problem description for faster help.

What We Can Help With

Deposits

MTN deposit missing? We'll check the transaction. Sometimes payment providers delay, but we can track it. Wrong account number? We'll sort it out.

Not sure how to deposit from Vodafone or AirtelTigo? We'll guide you through it. Payment issues get priority.

Withdrawals

Withdrawal requests process within 24 hours after account verification. Taking longer? Contact us to check the holdup. Common delays happen when verification documents are missing. We'll tell you exactly what we need.

Account Verification

Before your first withdrawal, we verify your identity. Upload a Ghana Card or passport photo and proof of address. If documents aren't clear enough, we'll explain what to resend. Verification takes a few hours during business hours. Once done, future withdrawals process automatically.

Bonuses and Promotions

Confused about how a bonus works? We'll explain wagering requirements, eligible games, and time limits. Think a bonus didn't credit properly? We'll check your account and fix errors on our end.

Technical Issues

Game won't load? Screen stuck? Error messages? These usually have quick fixes. Tell us which game, device (phone model or computer), and browser or app you're using. That helps us diagnose the problem.

Account Security

Forgot password? Use the reset link on the login page, or contact support. Locked out? We'll verify your identity and restore access. Think someone accessed your account? Contact us immediately. We'll check recent activity, secure your account, and help set a new password.

Before You Contact Us

Check the FAQ section first. Common questions about deposits, withdrawals, bonuses, and games are answered there. For payment issues, have transaction details ready: date, time, amount, and transaction ID. This helps us locate payments faster.

Complaints and Disputes

If something went wrong and you're unhappy with our response, email [email protected] with "Complaint" in the subject. Describe what happened, include dates and amounts, and tell us what outcome you want. We'll acknowledge within 24 hours and investigate. You'll get a detailed response explaining our findings and actions. Most issues resolve through direct communication.

Response Times

Live chat: Usually instant during peak hours. Email: Most replies within 2-4 hours. Complex issues needing investigation might take up to 24 hours. Verification reviews: Same business day if submitted during working hours. Late submissions handled next morning.

Language

Support is provided in English. Our agents are fluent and explain technical topics clearly.